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Peninsula Underwriting Europe is committed to providing a high standard of service to all brokers and policyholders. If you are dissatisfied with any aspect of our service, we want to hear from you.
1
If you wish to make a complaint about our service, you can contact us in the following ways:
A
You can submit your complaint through email addressed to complaints@puwr.eu
B
You can call us on +350 54018838 and tell us the details of your complaint.
C
Peninsula Underwriting Europe
Westplein 12
3016BM Rotterdam
Please provide your full name, contact details, policy or reference number where applicable, and a clear description of your complaint so we can investigate it promptly.
2
We will acknowledge your complaint within five working days of receipt. We will investigate your complaint fairly and promptly. If we are unable to resolve the matter within five working days, we will keep you informed of progress and aim to provide a final response within 40 working days. If we need more time, we will explain why and confirm when you can expect our final response.
3
If you are not satisfied with our final response, or if we have not resolved your complaint within the required timeframe, you may be entitled to refer your complaint to the relevant independent dispute resolution body in your jurisdiction.
Depending on your country of residence, complaints may be referred to the following bodies:
Netherlands
Klachteninstituut Financiële Dienstverlening (Kifid)
Postbus 93257
2509 AG Den Haag
The Netherlands
Tel: +31 70 333 8999
Email: consumenten@kifid.nl
Website: www.kifid.nl
Malta
Office of the Arbiter for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta
Freephone: 80072366 (local landline only)
Tel: +356 21 249 245
Website: www.financialarbiter.org.mt
Spain
Dirección General de Seguros y Fondos de Pensiones (DGSFP)
Paseo de la Castellana, 44
28046 Madrid
Spain
Tel: +34 902 19 11 11
Website: www.dgsfp.mineco.es
Portugal
Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF)
Av. da República, 76
1600-205 Lisboa
Portugal
Tel: +351 21 790 31 00
Email: asf@asf.com.pt
Website: www.asf.com.pt
Further details on how to refer a complaint to the appropriate authority are available upon request. If you need to notify a claim or discuss a potential loss, please contact our claims team immediately:
Telephone: +350 54018838
Email: Complaints@puwr.eu
